Privacy Policy

1. Introduction

Cramlington DIY Store respects your privacy and is committed to protecting your personal data in line with the UK General Data Protection Regulation (UK GDPR).

2. Information We Collect

When you use our website, we may collect:

• Your name, email address, and phone number (if you complete our contact form).
• Any other information you choose to provide in your message.
• Technical information such as your IP address, browser type, and pages visited (via basic website analytics).

3. How We Use Your Information

We use the information you provide to:

• Respond to your enquiries.
• Improve our website and services.
• Comply with legal obligations.

4. Lawful Basis for Processing

We process your personal data based on:

• Your consent (when you submit the contact form).
• Our legitimate interest in responding to enquiries.

5. Sharing Your Information

We do not sell, rent, or trade your data. We may share your information with:

• Service providers who help operate our website or email systems.
• Legal authorities, if required by law.

6. Data Storage & Security

Your data is stored securely. We take reasonable technical and organisational measures to protect it from unauthorised access.

7. How Long We Keep Your Data

We only keep your personal data for as long as necessary to fulfil the purposes we collected it for, or as required by law.

8. Your Rights

Under the UK GDPR, you have the right to:

• Access the personal data we hold about you.
• Request correction or deletion of your data.
• Withdraw consent for us to use your data.
• Complain to the Information Commissioner’s Office (ICO) if you are unhappy with how we handle your data.

9. Cookies

Our website may use basic cookies for functionality and analytics. You can disable cookies in your browser settings.

10. Contact Us

If you have any questions about this policy or how we handle your data, please contact us:

Cramlington DIY Store
Email: sales@cramlingtondiystore.co.uk
Phone: 01670 738279

Last updated: 15 August 2025